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1.5 Last Update: March 2017 Release Notes: Enhanced SLA by adding a 100% service credit guarantee when operating time falls below 95%, and excluding temporary hard drives from the requirement to have a premium memory on the single ALS instance. We guarantee at least 99.9% availability of Azure Active Directory Basic and Premium services. Services are considered available in the following scenarios: the performance target indicates a guaranteed operating time, expressed in 9, as is the case in the IT sector. Azure`s availability targets range from three nine or 99.9% operating time to four nine or 99.99% depending on the resource. For example, Azure databases for MySQL guarantee a 99.99% operating time. The „assist window“ refers to the period during which a service function or compatibility with a separate product or service is supported. Azure Cosmos DB is the database service distributed worldwide with several Microsoft models. It offers turnkey global distribution across any number of Azure regions, resizing and replicating your data seamlessly, wherever your users are. The service offers 99.99% full SLAs, covering debit, consistency, availability and latency guarantees for Cosmos DB database accounts, limited to a single Azure region, configured with one of five consistency levels or database accounts, that span multiple Azure regions and are configured with one of four relaxed consistency levels. Azure Cosmos DB allows you to set up multiple Azure regions as stopping points for a database account. In this configuration, Cosmos DB offers 99.999% SLA for read and writing availability. No ALS will be made available for posting and managing your Azure expenses, as this is a free service.

The service credits granted during one month`s billing for a given service or service resource do not exceed the customer`s monthly service charge that may be generated by the service or service resource during the billing month. „Data Disk“ is a persistent virtual hard drive that is connected to a virtual machine and is used to store application data. For more information on the eligibility of Windows virtual desktop services, see the licensing conditions described here. Microsoft does not offer a financially guaranteed service level agreement. We strive to achieve at least 99.9% of the availability of Windows virtual desktop URLs. The availability of virtual session computers in your subscription is covered by the SLA „Virtual Machines.“ A Service Level Agreement or SLA is a formal document that contains certain conditions that indicate the level of service available to a client. Microsoft`s Azure-SLA defines three key features of the Azure service, performance goals, operating time and connectivity guarantees. It should be noted that the free and common levels of many services do not come with ALS. Service credits apply only to fees paid for the service, service or service rate for which a level of service has not been met. In cases where service levels apply to individual service resources or separate service levels, service credits apply only to fees paid for the service resource or level. The service credits granted in one month of billing for a given service or service resource do not exceed your monthly service charge for that service or service resource, if any, during the billing month.

For each of its services – cloud services, virtual computers, virtual networks and Microsoft SQL Azure – Microsoft has released a unique ALS. The Windows Azure service agreement ensures that Microsoft guarantees at least 99.95% operating time when making two or more role instances available in different areas of error and upgrade.