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Most problems are usually solved at this stage. Find your plan. Mobile service guarantee. Videotron’s LTE network. Technical issues – Equipment installation. Learn how to manage your Videotron account, billing and services online. 3 - Do you have a compatible device? Tools Channel line-up. The information popped up with their three Helix services packages. If you don't receive a text message within five (5) business days, please contact Customer Service. For a single service: Mobile Phone, Account and billing: viewing your balance, Tracking your mobile usage and getting add-ons, Track your mobile usageActivating the Daily Traveller PassAdding Data Add-ons. Transferring my phone number and data to Videotron. Mailing Address: 300, Viger Avenue East, Montreal, Quebec. He became Senior Director, Technical Support in September 2000 and Senior Director, Customer Service in February 2001. Transferring my phone number and data to Videotron. Sylvain Brosseau joined Videotron in 1996 as Director, Internet Technical Support. Select a category to contact a specialist. Stay connected anywhere in the world with Videotron WebMail! . They’re available at all times, through your preferred means of communication.. Any specific questions? Understanding my mobile usage. Consult either the most popular questions or the full list. Videotron doesn't have an online help desk for customer service, but you can call them on the phone. Saturday and Sunday: 9:00 a.m. to 6:00 p.m. Videotron customer service phone number along with tips, reviews, hours and other useful links. Customer Centre. Phone Number: 1-877-512-0911 (or 611 from your cell) Helpful Links. Videotron's 4G network. Ask it on our forum and see how experts or other users have solved a similar problem. How do I watch my content anywhere with the Helix TV app. The agent may be in a position to help you find a solution. Mobile service configuration. Videotron customer service phone number along with tips, reviews, hours and other useful links. Automated service 24 hours a day, 7 days a week: 1 866 380-2967 Montreal: 514 281-1711 Long distance charges may apply for international calls. Long-distance calls. Please have your Videotron account number and Internet ID starting with VL (if applicable) ready. Consult my invoice; I entered my address to see if the service was available in my area. Transferring my phone number and data to Videotron. Check service availability. With this overview of your account and services, you can make changes whenever you want to and even do so … Manage your Mobility, illico TV, Internet and Home Phone services. Ask it on our forum and see how experts or other users have solved a similar problem. One invoice, one visit from a technician, and one-of-a-kind customer service. Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Videotron Customer Service. 2 - How to subscribe to the T911 service: Fill out the form. Videotron Customer Service. Please fill out our complaint form. Customer service representative (Former Employee) - Montreal, QC. Customer Centre. Contact Videotron Business! Make an appointment with your advisor for personalized service and exclusive offers: Call us at 1-877-512-0911 or leave a voice message at 1-855-600-8474 Understanding my mobile usage. 235 Videotron reviews. Rates. You will then be able to ask questions or report a problem to a Videotron agent. In July 2003, he was named Vice-President , Customer Service, Consumer Division. Customer Service. Lost or stolen phone. From your computer or mobile device, enjoy fast, real-time service! Customer Service Representative (5) Technical Support (5) Financial Analyst (4) Manager (4) Project Manager (4) Agent De Vente (4) Customer Service Agent (4) Network Engineer (3) Senior Project Manager (3) Technical Support Representative (3) Sales Associate (3) Vendeur (3) IT Analyst (3) Assistant Manager (2) Show More Show Less To get answers to your questions, please contact our Customer Service Representatives and Technical Support experts, or check out our online solutions. If you own a Videotron mobile phone, then you only need to dial 611 on it to get in touch with their customer service.They’re available from 7:30am to 10pm on weekdays and from 8am to 8pm on the weekends. Mobile Phone + Residential Internet, Television and/or Home Phone, Residential Internet or Television or Home Phone. From the Customer Centre, you can easily manage your billing and all aspects of your Videotron services, whether it’s Internet, TV, Mobility or Home Phone. Videotron's call center is a great place to start off in a call center. Find troubleshooting solutions for your illico terminal and television. Salary information comes from 7 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Mobile service guarantee. Mobile service configuration. Its mobile service has obtained the highest score of all Canadian businesses in all industries on the Forrester Customer Experience Index. 611 from your mobile phone with Videotron Monday-Friday from 8:00 a.m. to 7:00 p.m. Saturday and Sunday from 9:00 a.m. to 6:00 p.m. Internet on your tablet. Optional services. Add them in your Customer Centre and give them permission to view invoices, track Internet usage, get data add-ons when needed, or change the TV package’s channels. If you have Helix services as well as Videotron services such as Mobile or Home Phone, you can use the unique identifier you created when you signed up to log in to My Helix account, Helix applications and the Customer Centre. How do I watch my content anywhere with the Helix TV app? Come and see us in store and enjoy the personalized service of our advisors. See services adapted to this disability Videotron Customer Service Contacts 611 (From Videotron Mobile Phone) +1 877 512 0911 (Customer Service) +1 866 380 2967 (Automated Service) I am using the web browser Brave. Discover a ton of information and troubleshooting about the Customer Centre to learn how to easily manage your Videotron account, ... real-time service! Lear how to use the app that gives you access to the Customer Centre on your mobile devices. Schedule an appointment with an at-home representative and take advantage of our contactless approach. VoLTE feature . Depending on the problem and the error code displayed, you may need to restart your terminal. … Mailing Address: 300, Viger Avenue East, Montreal, Quebec. Videotron is known for its superior customer service. A customer service representative who expresses themselves clearly, who is capable of explaining complex notions to clients, and who has excellent people skills will be an important asset to your company. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. Long-distance calls. Speak to representatives who are trained as business experts to find solutions tailored to your needs, regardless of your business sector. Mobile service configuration. Log in to Customer Centre: Forgotten username or password. Learn about Videotron culture, salaries, benefits, work-life balance, management, job security, and more. What if my device stops responding or displays an error code? And of course, the ability to speak more than one language is always a plus. Reach our Customer Service or Technical Support by phone, chat live with an advisor, view online support to get quick answers to your questions… Contact Us: Customer Service + Technical Support | Videotron rude, snappy, and dont actually help- all they want to do is 'explain' why your service gets cutoff or is slow, or doesnt work half the time. Learn how to use the Customer Centre to efficiently manage your services and simplify your life. … Contact Videotron's Customer Service for further inquiries about our practices with regard to protecting your personal information. If so, you have a separate account number and invoice for your Helix services, which you can manage in My Helix Account. Average Videotron Customer Service Representative hourly pay in Canada is approximately $18.47, which is 19% above the national average. To quickly find answers to your questions, choose the category that interests you, using the left hand column. Internet Videotron’s ultra-smart and dependable Internet service and Helix platform meet the connectivity needs of today’s households. Innovate, simplify, surprise: those are the bywords that guide the daily efforts of Videotron’s 6,500 employees to provide the best possible customer experience. I entered my address to see if the service was available in my area. Customer service If you have people skills and enjoy helping others, you belong at Videotron, where you will be able to make a difference for our customers. Find a store Come and see us in store and enjoy the personalized service of our advisors. Consult my invoice; Ethics and conduct. View the numbers for the hearing impaired and other numbers, Hide the numbers for the hearing impaired and other numbers. Learn how to easily access the Customer Centre and manage your accesses and your login credentials safely. Forum discussion: Been with Videotron for 4 years now and things were OK: I didn't have to call in so I wasn't disappointed. The service contract is provided and administered by Brightstar Device Protection, Ltd. Need help setting up a new service or need technical support for an existing Business Service? To quickly find answers to your questions, choose the category that interests you, using the left hand column. Unlock your Videotron phone. - 9 July 2015 Videotron was a pleasant experience, learned a lot from co-workers and management alike. Understanding my mobile usage. I am using the web browser Brave. Residential Internet, Television, Home Phone, Mobile services: For multiple services: Mobile Phone + Residential Internet, Television and/or Home Phone Pro service in stores. Discover our relay service for the hearing impaired (711), which is available to customers who subscribe to our Home Phone service. Customer Centre. Did you know that you can assign up to five secondary account users? I recently went on the Videotron website to verify how much their new Helix service would cost. A free inside look at company reviews and salaries posted anonymously by employees. Customer Centre service management; Back to Your services; Explore the customer centre service management section; Check your mobile data usage; ... Business Customer Centre; Videotron PLUS program; Visit the Community forum; Connect and subscribe to the Customer Centre My Helix Account. Reviews from Videotron employees about working as a Customer Service Representative at Videotron. There's also T911, a service that allows you to communicate with 911 emergency services via text message using your Videotron cellphone. FREE to all Videotron Internet subscribers, WebMail is SAFE and EASY to use: Read, compose and send your WebMail from any computer with an Internet connection ; Access your contacts anytime from your online address book ; Store up to 2 GB of messages, complete with files and images . If you have any general inquiries about invoicing and making or postponing appointments, then you can call them at 1-877-512-0911. Videotron Customer Service. Install my Videotron services; Connect and manage your wi-fi network; Log in to the customer centre; Configure your videotron email; Understanding my mobile usage; Understand and manage your usage; Changing my channels; Understanding my invoice; Solving network connection problems; Call blocking *67 - free; Pay my bill; Call forwarding *72 Their customer friendly attitude makes it a mostly enjoyable place to work. With just one click, enjoy fast, real-time service. You can only get help from Videotron one way that we know of and that is by phone. you'll then receive a message from Videotron confirming that the service has been activated. label TODO Label TODO. Internet on your tablet. For a single service: Residential Internet or Television or Home Phone Videotron’s innovative mobile plans, along with its powerful and ultravast network, have you covered from coast to coast in Canada. Customer Centre. Come and see us in store and enjoy the personalized service of our advisors. The information popped up with their three Helix services packages. Videotron’s LTE network. Consult either the most popular questions or the full list. The hardest part of the job is the amount of phone calls in a day (up to 200), but if you can handle the pressure, the sales and calls usually go quite well. Initial Videotron complaints should be directed to their team directly. VoLTE feature . Customer Centre service management; Back to Your services; Explore the customer centre service management section; Check your mobile data usage; ... Business Customer Centre; Videotron PLUS program; Visit the Community forum; Connect and subscribe to the Customer Centre My Helix Account. Browse the Shop section on on our website, choose the Helix plan that best suits your needs and follow the online subscription steps. Videotron’s innovative mobile plans, along with its powerful and ultravast network, have you covered from coast to coast in Canada. If you own a Videotron mobile phone, then you only need to dial 611 on it to get in touch with their customer service. Use of the T911 service requires a compatible mobile phone. Phone Number: 1-877-512-0911 (or 611 from your cell) Helpful Links. Customer Service If you have any general inquiries about invoicing and making or postponing appointments, then you can call them at 1-877-512-0911. Learn how to easily resolve your connection problems to the Customer Centre. customer service is an absolute joke. Contact Customer Service at: 1 88-VIDEOTRON or at 514 281-1711. You can find contact details for Videotron above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Customer Centre service management; Back to Your services; Explore the customer centre service management section; Check your mobile data usage; ... Business Customer Centre; Videotron PLUS program; Visit the Community forum; Connect and subscribe to the Customer Centre My Helix Account. Log in to My Helix Account: : Forgot password? View your bills; Monitor your Mobility and Internet data usage Consult my invoice; View my Internet usage; View my mobile usage; Sign in Sign up Get support See the demo. Mobile service guarantee. Official Website, Facebook, Twitter, Coverage Maps, Manage Your Account. I recently went on the Videotron website to verify how much their new Helix service would cost. The lack of physical activity on the job can be a misguided into a lack of mental ability to pursue a full day's work with customers. The Program is a replacement service provided to customers of Videotron. Any specific questions? Optional services. Access the Customer Centre. You are not satisfied with the proposed solutions to resolve your problem? troubleshooting solutions for your illico terminal and television. Videotron makes staying in touch easy. Internet Videotron’s ultra-smart and dependable Internet service and Helix platform meet the connectivity needs of today’s households. Long-distance calls. Need help setting up a new service or need technical support for an existing Business Service? View the numbers for the hearing impaired ( 711 ), which you assign... Cell ) Helpful Links Consumer Division can assign up to five secondary account?... 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